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Subject: Re: Tech Support? hello??
From: David Mendels
Date: Tue, 26 May 1998 15:20:02 +0100

Adam,

There is 90 days of free support from first call for Dreamweaver, and there
is a free newsgroup at:

news://forums.macromedia.com/macromedia.dreamweaver


I see lots of tech support folks there, often over 100 posts and responses
per day...

Regards,

David
Macromedia

At 12:23 AM 5/24/98 +0100, Adam Tween wrote:
>Is it me, or does anyone else find tech support impossible?
>
>I've been using dreamweaver 1.2 eval for 4 weeks, no probs (except one
>serious security flaw on Mac version), and I finally decided to order the
>full version....
>
>What I've got is version 1.0 which I've had to update with a 9meg download
>(or I can get an update CD for $19.95!!!??!)
>
>So now that I've got 1.2, I find it's racked with ftp problems - mostly to
>do with not sending files & reporting lost connections - and when I try to
>find tech support, what do I get?
>
>dozens of links, faqs and technotes - all I want is a simple 'click here for
>e-mail support' etc.
>
>So, eventually I find that if I want to ask Tech Support something then I
>have to pay per question (I don't think so)
>
>But wait - it says here I get 90 days Free Support! Great! :)
>
>aahhh....but for this, I have to apply via POST (wtf?!?) . No, this won't do
>either......not at all.....:(
>
>Well, there's always the good-old discussion groups, let me try there....Oh,
>what's that? Unknown Protocol?
>
>Damn. Well, sorry....I guess since I can't get into the Dreamweaver list, I
>might as well relieve myself on the Flash list instead.....:P
>
>
>Apologies to all if this is uncalled for or out of place, but I'm 8 hours
>into a bad experience and my blood is too hot to let it go unscreamed.
>Needless to say, I still haven't solved my problem and I still can't publish
>my work to any of 6 servers. Time for bed. G'night.
>
>atweenatdial [dot] pipex [dot] com
>
>
>
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Replies
  Tech Support? hello??, Adam Tween

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