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Subject: Re: FLASH: ANN: Generator 2 (is: Gen throughput)
From: John Dowdell
Date: Wed, 24 May 2000 00:01:13 +0100

At 3:04 PM 5/23/0, Phil Ward wrote:
>I recently downloaded the Linux demo version and followed the instruction re
>installation emailed as required and received a code but no installation
>instructions, so emailed again requesting instructions, no reply as yet,
>this was three weeks ago...my point is, will the support from MM get any
>better especially with the many more users the new pricing structure should
>bring?

A lot might depend on which account you emailed in the .macromedia domain.

Serialization should definitely work, and there should be an escalation
number or address on that page. (Something like "If you're having
difficulties downloading or installing".)

Each actual purchase comes with a support contract, and it's vital that
paid customers actually be able to use the tool. Free demos usually have
some access point for personal time, but from what you wrote I'm not sure
where you went or what you needed, sorry.

(Tip: The macromedia.generator newsgroup is a free access point for
everyone... you may have other options available to you too.)

jd







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