Re: UKNM: Email autoresponders: effective or offensive?

[Ian Fenn]

Sean wrote:

 > The question now is whether to leave the autoresponder on permanently.

 > Personally I like it when I get auto-responses like that (providing

 > the company really does get back to me) but I have heard strongly-held

 > opinions from others that auto-responses are annoying and even mildly

 > insulting.


I think one of the difficulties is when the message the autoresponder sends

is exactly what the visitor was given on the site prior to sending the

e-mail. I really bugs me when I'm sent a page of material that I've already

read.


There is also the issue of response times. Altavista.com's responders says

that they will respond in a timely fashion. It's been 3 months...


I also ran an autoresponder on Chopstix for a while... but I started to get

reports of people being sent 10 e-mails even though it wasn't meant to do

that... so killed it.


--

Ian



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