RE: UKNM: lastminute.com does delight its customers!...

[Robin Edwards]

Thanks to Brent for offering the other side of the story, and offering to 

be "lynched by email" to avoid providing ammunition to the many journalists 

on this list.


In summary from the many posts on this, or related subjects:


* Most of us have horror stories of dreadful customer service from *most* 

of the big e-tailers.


* Most e-tailers have lots of examples of happy customers.


* E-tailers still have a long way to go to make people happy, and shouldn't 

hold up good examples as a way of ignoring the issue.


* Likewise the press shouldn't jump on the bad examples to say that company 

x is crap and should be closed down forthwith.


Further discussions should focus on useful things like what company x is 

actually doing to deliver on the promises made in the marketing message, to 

try to keep UKNM roughly on the subject of marketing :o)


And whilst I am in dream mode, any chance that this year people can offer 

to "take it outside" a little bit earlier?


Robin


--

Robin Edwards

Clockworx Design Limited

T: +44 1543 252370           F: +44 1543 420761

E:

robinclockworx [dot] co [dot] uk

     W: http://www.clockworx.co.uk/


On Thursday, January 06, 2000 10:03 PM, Brent  Hoberman 

[SMTP:

brentLastminute [dot] com

] wrote:


 >

 > With ref to specific individuals who have particular issues with

 > lastminute.com -

 >

I encourage you to respond to me directly! brentlastminute [dot] com

 >

 > I think the forum should be used to talk about more general business 

issues

 > that are of interest to everyone!

 >

 > thanks

 >

 > brent 



~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

post new media vacancies for free

uknm-jobschinwag [dot] com

 				*******************

 sponsor the uk-netmarketing list and website, contact

saleschinwag [dot] com

 for more details.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  To unsubscribe or change your list settings go to

http://www.chinwag.com/uk-netmarketing or

helpchinwag [dot] com