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Subject: UKNM: Re: More whingeing about Telewest/Surfunlimited (was
From: Rita Campos
Date: Wed, 12 Jul 2000 23:02:26 +0100

Corporates on
Date: Wed, 12 Jul 2000 20:10:33 +0100
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i installed Surf Unlimited from Telewest/Cable London about three weeks ago
(after about 2 months of comedy from their customer service team). it
started working about two weeks ago. beware the proprietary shell that
behaves like AOL c.1995 and overwrites all proxy settings for all other
dial-up accounts you may have - my advice would be to install it onto a
'sacrifical lamb' box and copy the DUN settings.

-----Original Message-----
From: Fiona Campbell-Howes [fionaatquinquireme [dot] com (mailto:fionaatquinquireme [dot] com)]
Sent: 12 July 2000 20:08
To: uk-netmarketingatchinwag [dot] com
Subject: UKNM: Re: More whingeing about Telewest/Surfunlimited (was
Corporates on


the Web)
Date: Wed, 12 Jul 2000 12:16:00 +0100
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OK, I promise this is the last mention I'll make of Telewest/Cable London,
but...

To recap: I received a letter on 24th June saying that I'd finally got to
the front of the queue and would receive my Surfunlimited CD-ROM within "a
few days". No CD so far. But they have been taking the money from me for it
since 13th June.

Today I phoned them only to be told that this was all a mistake and I am
still in the backlog. OK, so I have now been in the backlog for THREE
MONTHS.

My question is: anyone else here got Surfunlimited - apart from Sam who I
know about - and how long did you have to wait?

Now I'm off to compose my letters to the Guardian Consumer and Watchdog.

[Sam says: msg chopped...]


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