RE: UKNM: Fulfilment hell

[paul youlten]

http://www.whirlpool.com/appdoctor/appdoctor.htmls


seem to have done a good job of helping customers diagnose problems before

calling for help.


paul


> -----Original Message-----

>

From: ownerchinwag [dot] com [ownerchinwag [dot] com]On">mailto:ownerchinwag [dot] com]On Behalf Of Andrew

> Smith

> Sent: miercoles, 07 de junio de 2000 11:07

>

To: uk-netmarketingchinwag [dot] com

> Subject: Re: UKNM: Fulfilment hell

>

>

> Agree - no point having a callback button on the site if you haven't got

> people

> on the other end to actually make sure the return calls are made.

>

> The reason many companies don't put a phone number on the site is because

> they

> don't actually want to talk to their prospects and customers

> ......the self

> service concept is all very well if that's what people want (eg buying

> petrol),

> but online retailing so far seems to suggest we all like to have

> some means

> of

> having contact or conversation......


[Sam says: msg chopped]


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