RE: UKNM: more Tesco ranting... Kosher food and customer service

[Bunder, Leslie]

[Sam says: I think we've all had our fill of bagels now!]


But Tim, the real issue is that Brent Park which is the store identified as

my local is indeed, one of two near Jewish areas in North West London.  The

Brent Park branch has frozen food in its store, but on the Web site nothing.

But there are other frozen goods, it gives no reason why there is no kosher

frozen, which is iit says it has a button for kosher frozen and then you

click on it and get nothing, it should atleast say something about why it

does not have anything..


All I get was a handful of items that are chilled, but plenty of filled

bagels...


Far better not to offer anything, than offer filled bagels for delivery.  It

seems rather poor given that the store in question offers more than just a

handful of chilled items and filled bagels!!!!


regards


Leslie


> ----------

>

From: Tim Ireland[SMTP:timdesignercity [dot] com]

> Sent: 	03 November 1999 11:35

>

To: uk-netmarketingchinwag [dot] com

> Subject: 	Re: UKNM: more Tesco ranting... Kosher food and customer

> service

> 

>

From: Ray Taylor <rayeyeconomy [dot] com>

> 

> > The real point is, that the customer went to the store with an

> expectation

> > of a wide choice of Kosher food. Having arrived he was told "go away, we

> > ain't got none." The fact that another store in another town might have

> the

> > goodies is of no consequence, just another poor excuse for poor customer

> > service.

> >

> > If each Tesco store is going to have its own product list, then it

> behoves

> > Tesco Direct to drop the false expectations created by a single online

> store

> > approach. Clearly whoever briefed/built Tesco Direct did not take this

> into

> > account.

> 

> Whether you use the site or the offline software, you are essentially

> tapping directly into your local store - and TD make no bones about it. In

> fact, they are proud of it. It is reflected widely in the marketing and

> throughout the site - 'your local store in the palm of your hand' etc.

> 

> Products lists are essentially the same, but of course there are regional

> differences - and seasonal ones. For example, I would imagine a Tesco

> closer

> to Golders Green would have a much wider range of kosher food than one at

> Guildford. It is quite possible the store in question had these goods in

> stock, but for some reason they are no longer available. Whether this

> situation is permanent and temporary, I have no idea - but have you ever

> gone into a supermarket and *not* seen at least one empty shelf?

> 

> Perhaps we should stop providing the stores with so many options and just

> give them one button labelled 'food'.

> 

> > Sure, if a store hasn't got something you want, you could send an email

> > asking that they get the item in stock. But why bother?

> 

> Have we really become this lazy? ;)

> 

> If you are the type who would ask in the store (and I am) then why not do

> it

> by email?

> 

> Again, Tesco Direct is not perfect - but in my opinion it is streets ahead

> of the other jokers and getting better every day.

> 

> Tim Ireland

> Senior Copywriter

> DESIGNERCITY LIMITED

>

Email: timdesignercity [dot] com

> URL: http://www.designercity.com

> 

> Have it your way @ www.funmail.co.uk



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