UKNM: Submit or not to submit?! (was Excite's Less Than Exciting Customer

[Graham Hansell]

Service)

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Nick


Just to try to help clear a few things up.


1 - You are right Excite's directory results are drawn from LookSmart's

index which is actually where you paid to submit to.

2 - If your site is already in Looksmart they won't register it again

3 - Excite's spider is not part of this deal therefore Excite won't update

it's index for the $199

4 - I'm sure you have tried just resubmitting to the Spider index (on page

http://www.excite.com/info/add_url_form ) but this is the only direct way

to "prod" the spider to revisit your site.

5 - Make sure you resubmit links point to your site from other sites -it

does increase that chance of the spider finding you

6 - Excite's spider indexing is terrible and has been out of date for a

long time. They have claimed to have re-released it but even though we have

seen a little spider activity the updates are still month's away.


I think you have been confused (quiet understandably on your part) by the

way Excite is selling it's partnership deal with Looksmart.


I think you have been sold one thing for another and really need to give

LookSmart a ring to explain (Excite will just claim that Looksmart handles

it for them).


As for a SE marketing company. I know a man ....


Graham Hansell

==================

Sitelynx Search Marketing

==================

European search engine marketing for WEB � WAP � & Interactive TV

------------------

http://www.sitelynx.com

Direct dial - +44 (0) 20 77291249

147 Curtain Road

London, EC2A 3QE, UK

==================

"Design For Visibility - Use the language of your audience, be nice to

Spiders, helpful to Editors & build popularity loops"


>nick berry wrote:

>

> > Hi

> >

> > Just thought I'd share my grief with you in the selfish hope it would

>lessen

> > the pain, oh yes, and so other people can learn from my errors ! I used

>the

> > Excite $199 48hr/fast submission service in the hope that they would

>update

> > the (now-obsolete-and-never-submitted-but-somehow-spidered) entry for

our

> > site. Two weeks on and with nothing happened I explained my dilemma to

>their

> > customer service - was my site in line to be indexed ? Had I made a

>mistake

> > ? What else could I do to get my entry updated ?

> >

> > I had an amazing reply, basically saying the fast submission counted for

> > diddly squt ($199 well spent there) and that they could not guarantee

> > including my site. I replied, somewhat puzzled, a) because if there are

no

> > guarantees their sales copy is wrong/naughty/misleading/total w*nk

[delete

> > as applicable] and b) because they had already indexed my site at some

>time

> > in the past and I just wanted to know if it would be updated. I also

>wanted

> > to be clear that by paying for their service I was entitled to some

>customer

> > service.

> >

> > Their fantastic reply, ignoring everything I had asked/raised, merely

>stated

> > that Looksmart handled their directory and I should consider submitting

my

> > site to them (odd given that they are included in the fast submission

> > service and they have already correctly listed my site).

> >

> > Is there any point in me trying to sort this out with Excite ? Berry's

law

> > dictates that if it looks like shit, sounds like shit and tastes like

shit

> > then in all probablility it is shit and is not going to get any better.

> >

> > Does anyone have a good experience of the fast submission services

offered

> > by search engines ? Does anyone know what I should/can do to get my site

> > listing updated ?? In fact, given my current boredom with search

engines,

> > can anyone please suggest a decent search engine optimisation company

that

> > will do it all for me ?

> >

> > regards

> >

> > nick

> >

> > Nick Berry

> > Marketing Manager

> > AdvertWizard - 'Internet Advertising Made Easy'

> >

>

> nick [dot] berryadvertwizard [dot] com

> > Tel: +44 (0) 208 591 1125 ext 223  mob: 07715 748894

> >

> > www.advertwizard.com

> > AdvertWizard is a free website promotion service that makes internet

> > advertising easy, instant and effective for businesses of any size

>

>------------------------------


==================

Sitelynx Search Marketing

==================

European search engine marketing for WEB � WAP � & Interactive TV

------------------

http://www.sitelynx.com

Direct dial - +44 (0) 20 77291249

147 Curtain Road

London, EC2A 3QE, UK

==================

"Design For Visibility - Use the language of your audience, be nice to

Spiders, helpful to Editors & build popularity loops"



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