Re: UKNM: Fulfilment hell

[Bex]

I had a terrible experience with letsbuyit.com with their customer service

people refusing to tell me what was going on and why my order had been lost,

only for it to turn up about 2 months after I ordered it.


I haven't returned and have advised friends away from the site.


--- jeanette davis <

davis_jeanettehotmail [dot] com

> wrote:

> I have another sad tale on fulfilment.  Not sure if anyone has had a

problem

> with this company.  letsbuyit.com

>

> Scenario

> -------

> 6th May - Reserved goods

> 12th - Co-Buy closed

> 22nd - Was told that it takes 10 days after the co-buy close to get goods

> shipped.

> 27th - Still hadn't seen the goods so sent an email asking where the item

> was. (Noticed money had been taken from my bank account for the item.)

> 30th - Received an email saying, problem with the supplier - they were

> working it out.

> 3rd June - Sent another letter saying where are the goods, and why did you

> take my money when you didn't have confirmation the items were in stock.

> (Illegal practices here!)

> 7th - Sent ANOTHER letter saying get this sorted out NOW!

>

> Still waiting for a response.  This is ridiculous!  I liked this site, and

> thought it had great potential, but this is the second situation I have

had

> with them where they just do not have fufillment/customer service sorted

> out.  REALLY badly managed.

>

> JD


=====

Bex/Rebecca

http://www.bex.org.uk/



~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 the UK's totally managed affiliate marketing solution.

 ukaffiliates.com >> the net.working

 http://www.ukaffiliates.com /

salesukaffiliates [dot] com (mailto:salesukaffiliates [dot] com)

 telephone: 020 7691 1880 / fax: 020 7691 1881

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  To unsubscribe or change your list settings go to

http://www.chinwag.com/uk-netmarketing or

helpchinwag [dot] com