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Subject: Re: UKNM: Customer email
From: Stefan Magdalinski
Date: Mon, 1 Nov 1999 13:55:01 GMT

Russell Buckley wrote:
> Stephan asks:
>
> >got a URL for the site where this is the case?
>
> No, generally it's the result of lots of conversations with fulfilment
> people in the UK and US and our own experience in the UK. I can't give
> specifics as we're always bound by NDA's.
>
> >3 or 4 as an average? or the extreme case.
>
> It's on the high side (that's why I said "up to"). I'd guess an average
> would be around 0.25-0.5 per order made - but this is only a guess. It also
> refers to emails sent before ordering. How many are subsequently received
> depends on many things, including how good or bad the fulfilment process is.
>
> Hope this helps.

indeed it does. Thanks.

stefan

>
> Kind regards
>
> Russell Buckley
> http://www.thepartnership.co.uk

--
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