SMW REWIND: Social CRM - A Practical Look [video]

SMW LDN QUESTION

Hosted at Hub Westminster on Wednesday, 26 September 2012, the SMW session Social CRM- A Practical Look at What it is and How to Get Started, explored the big questions:

  • What it Social CRM? 
  • What are the benefits?
  • What are the barriers? 
  • Is anyone using it? 
  • How do I get started?

Sponsored by NixonMcInnes, the social business and digital innovation consultancy group, the session focused on the realities brands face when thinking about social CRM.

Panelists included Ross Breadmore (Consultant, NixonMcInnes) Joshua March (CEO, Conversocial), and Chris Heffer (SAP).

Live Tweets from #SMWSOCIALCRM

Livestream

photo (cc.) Benjamin Ellis

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